Privacy Policy

Last updated: February 26, 2023

This privacy notice for Hai Chi Em Restaurant (“Company,” “we,” “us,” or “our”)
explains how and why we collect, use, disclose, and safeguard your personal information when you use our websites and services
(the “Services”). By using the Services, you agree to the practices described in this policy.

  • Visit our website at https://haichiem.ca (or any site of ours that links to this notice); or
  • Engage with us in related ways, including placing orders, reservations, or participating in marketing or events.

Questions or concerns? This policy helps you understand your privacy rights and choices.
If you do not agree with our policies and practices, please do not use the Services.
You can reach us anytime at hellohaichiem@gmail.com.


Compliance focus: This policy is intended to meet applicable Canadian privacy laws, including the
Personal Information Protection and Electronic Documents Act (PIPEDA) and
British Columbia’s Personal Information Protection Act (PIPA).

Summary of Key Points

These are highlights; please use the table of contents to jump to details.

  • What personal information do we collect? Contact and order details you provide (e.g., name, email, phone, addresses, and payment info). Learn more.
  • Do we process sensitive information? No, we do not intentionally collect sensitive personal information.
  • How do we use your information? To operate our website, process orders/reservations, communicate with you, prevent fraud, and comply with law. Learn more.
  • What is our legal basis? Consent (express or implied), contractual necessity, and other grounds permitted by PIPEDA/BC PIPA. Learn more.
  • Do we share information? With service providers (e.g., payments, hosting, email), and in business transactions. Some providers may be outside Canada. Learn more.
  • Your rights: Access/correction, withdrawal of consent, and complaint rights to the applicable privacy regulator. Learn more.

Table of Contents

  1. 1. What Information Do We Collect?
  2. 2. How Do We Process Your Information?
  3. 3. What Legal Bases Do We Rely On?
  4. 4. When and With Whom Do We Share Your Information?
  5. 5. Cookies and Other Tracking Technologies
  6. 6. How Long Do We Keep Your Information?
  7. 7. Your Privacy Rights (Canada)
  8. 8. Do-Not-Track (DNT) Controls
  9. 9. Changes to This Policy
  10. 10. How to Contact Us
  11. 11. How to Review, Update, or Delete Your Data

1. What Information Do We Collect?

Personal information you disclose to us.

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you request information, place orders,
make reservations, sign up for marketing, participate in promotions or events, or otherwise contact us.

Personal Information Provided by You (depending on interaction):

  • Names
  • Email addresses
  • Phone numbers
  • Mailing and billing addresses
  • Debit/credit card numbers (processed via our payment provider)

Sensitive information: We do not seek to collect sensitive personal information.

All information you provide must be true, complete, and accurate, and you must notify us of any changes.

2. How Do We Process Your Information?

In short: To operate, improve, and administer our Services; to communicate with you; for security/fraud prevention; and to comply with law. We may also use information for other purposes with your consent.

  • Order and reservation management: Fulfilling and managing orders, payments, returns, exchanges, and bookings.
  • Customer support and communications: Responding to inquiries, service updates, and transactional notices.
  • Marketing (with consent): Sending offers, updates, and promotions you opt into; you can opt out at any time.
  • Security and fraud prevention: Detecting, preventing, and addressing security or fraud issues.
  • Legal compliance: Meeting legal, tax, and regulatory requirements.

3. What Legal Bases Do We Rely On?

In short: We rely on consent (express or implied), contractual necessity, and other grounds allowed by PIPEDA and BC PIPA.

Examples where processing without consent may be permitted by law include (non-exhaustive):

  • Where collection is clearly in an individual’s interests and timely consent is not possible;
  • For investigations and fraud detection/prevention;
  • For certain business transactions, subject to legal conditions;
  • For insurance claims or legal proceedings (e.g., witness statements);
  • To identify injured, ill, or deceased persons or contact next of kin;
  • Where seeking consent would compromise an investigation into a breach of an agreement or Canadian/provincial law;
  • When required by subpoena, warrant, or court order;
  • Information produced in the course of employment/business consistent with its purpose;
  • Journalistic, artistic, or literary purposes; or
  • Publicly available information as specified by regulation.

4. When and With Whom Do We Share Your Information?

In short: We share information only as needed to provide the Services, to comply with law, or as part of a business transaction.

  • Service providers: Vendors that help operate the Services (e.g., web hosting, payments, email, reservations, analytics, customer support). These providers are contractually obligated to protect personal information and use it only for the services we request. Some may be located outside Canada, and your information may be subject to foreign laws.
  • Business transfers: In connection with, or during negotiations of, any merger, sale of assets, financing, or acquisition of all or a portion of our business.
  • Maps and location features: If we use Google Maps Platform APIs (e.g., Maps or Places), those services are subject to Google’s privacy practices.
  • Legal compliance and protection: To comply with applicable law or protect the rights, property, or safety of you, us, or others.

5. Cookies and Other Tracking Technologies

In short: We may use cookies, pixels, and similar technologies to operate and improve the site and measure performance.

Most browsers accept cookies by default. You can set your browser to remove or reject cookies; doing so may affect certain features.
To opt out of interest-based advertising by participating advertisers, visit
aboutads.info/choices.

6. How Long Do We Keep Your Information?

In short: We keep personal information only as long as necessary for the purposes set out in this policy or as required by law (e.g., tax and accounting).

When we no longer have a legitimate business need to retain personal information, we will delete or anonymize it. If deletion is not immediately possible
(e.g., backups), we will securely store your information and isolate it from further processing until deletion is feasible.

7. Your Privacy Rights (Canada)

In short: You may have the right to access and correct your personal information and to withdraw consent to optional uses.

  • Access and correction: Request access to, or correction of, your personal information that we hold.
  • Withdrawal of consent: You may withdraw your consent to non-essential processing (e.g., marketing) at any time.
  • Complaints: You may contact the appropriate privacy regulator:
    • Office of the Information and Privacy Commissioner for BC (OIPC): oipc.bc.ca
    • Office of the Privacy Commissioner of Canada (OPC): priv.gc.ca

8. Do-Not-Track (DNT) Controls

Some browsers and mobile OS/apps include a Do-Not-Track (DNT) setting.
As no uniform DNT standard is finalized, we do not currently respond to DNT signals.
If a standard is adopted that we must follow, we will update this policy.

9. Changes to This Policy

We may update this policy from time to time. The “Last updated” date above will reflect the latest version.
Significant changes may be communicated by prominent notice on our website or by direct communication where appropriate.

10. How to Contact Us

If you have questions or comments about this policy or our privacy practices, contact us:

Email: hellohaichiem@gmail.com

Hai Chi Em Restaurant
2172 Kingsway, Vancouver, BC V5N 2T5, Canada

11. How to Review, Update, or Delete Your Data

To request access to, update, or deletion of your personal information, or to withdraw consent,
please contact us using the details above. We will respond in accordance with applicable Canadian privacy laws.